When first contacting us with a query or an enquiry, the very best way to do this is by email. In that way we have a record of your details and enquiry that we can refer back to when attending to the matter. We are very happy to talk to you on the phone if we can (ie not out of phone range etc) but will always ask you to send through an email with the details.
If you have all the below information, then email it to us. If you only know parts of the information, tell us as much as you can.